General Information Only (No Professional Advice)

The content provided on the Nexa Electrical Solutions website and any informational materials (such as blog posts, FAQs, tips, or guidelines) are provided for general information purposes only. While we strive to ensure that all information on our website is up-to-date, accurate, and relevant to electrical services in NSW and QLD, it is not intended as professional advice on which you should solely rely. Electrical systems can be complex and every situation is unique. Thus, any general information or guidance on our site should not replace a professional assessment of your specific circumstances. If you have an electrical problem or project, we strongly recommend contacting a licensed electrician (we’re happy to help!) who can provide advice tailored to your situation. Do not attempt to perform electrical work on the basis of general information alone – unqualified electrical work is dangerous and illegal in Australia.

No Warranties or Guarantees (Website Use)

Nexa Electrical Solutions makes no warranties or representations about the accuracy, completeness, reliability, or timeliness of the information, services, or content on our website. To the fullest extent permitted by law, we disclaim all express or implied warranties regarding our website, including but not limited to warranties of accuracy, non-infringement, merchantability, or fitness for a particular purpose. For example, we do not guarantee that the technical information or advice posted is error-free or that it covers all possible scenarios. Any reliance you place on such information is strictly at your own risk.

While we may reference compliance with certain standards or regulations (since we are licensed professionals), the information on the site is provided “as is” and “as available”. Nexa does not guarantee that the website content will always be free of technical inaccuracies or typographical errors. We may make improvements or changes to the website’s content at any time without notice. We also do not warrant that the website will be available uninterrupted or error-free, that defects will be corrected promptly, or that the site (or the servers that make it available) are free of viruses or other harmful components. You are responsible for using up-to-date antivirus software and taking appropriate precautions to protect your devices while browsing the internet.

Third-Party Links and References

Our website or communications may contain links to third-party websites or resources that are not owned or controlled by Nexa Electrical Solutions. These might include, for example, links to manufacturers’ product manuals, industry authority sites, relevant articles, or service partner websites. Please note: the inclusion of any third-party link is provided for your convenience and reference only – it does not signify our endorsement of the linked site, its content, or its products/services.

We have no control over the content, accuracy, or availability of those external sites or resources, and thus we cannot accept responsibility or liability for them. Third-party sites are governed by their own terms and policies (including privacy policies and cookie practices). We encourage you to read the terms and conditions and privacy policy of any third-party site you visit via links from our site. If you choose to engage with a third-party (for example, purchasing a product or service they offer), you do so at your own risk, and Nexa is not a party to any such transaction.

Additionally, any references on our site to third-party products, services, or organisations (such as mentioning a brand of equipment or a government body like “NSW Fair Trading”) are provided for informational purposes. This should not be taken as an endorsement or guarantee of those entities. Conversely, any omission of a third-party name or service should not be seen as a lack of endorsement. We simply provide information that we believe could be helpful to our clients.

Limitation of Liability (Website and Information)

By using the Nexa Electrical Solutions website or relying on any information provided by us (outside the direct scope of contracted electrical services), you agree that Nexa Electrical Solutions will not be liable for any loss or damage arising from such use or reliance. To the extent permitted by Australian law, in no event shall we be liable for any direct, indirect, incidental, special, or consequential damages, or any damages whatsoever, including, without limitation:

• Damages for Loss of Use, Data, or Profits: arising out of or in any way connected with the use or performance of our website or the information contained on it.
• Errors or Omissions: any claim attributable to errors, omissions, or other inaccuracies in the content presented on the site or in our communications.
• Unauthorised Access or Security Issues: any damage caused by viruses, malware, or hacking attacks that may affect your computer equipment, software, data, or other property due to your access to or use of our website. (We implement security measures but cannot guarantee prevention of all cyber threats.)

This limitation of liability applies even if we have been expressly advised of the potential loss or damage. If you are dissatisfied with any portion of the website or this disclaimer, your sole and exclusive remedy is to discontinue using the website.

Remember, this section pertains to use of our free website content and resources. It does not limit liability arising from our direct provision of paid electrical services, which is covered under our Terms of Service and consumer law (see the Terms of Service section for those details). We mention this because some legal limitations may not apply to consumer transactions under Australian law – however, browsing a website for information typically does not constitute a paid consumer transaction.

No Guarantee of Service Continuity

While Nexa offers 24/7 emergency support and strives to maintain continuous service availability, we do not guarantee uninterrupted service. This applies both to our online presence and our on-call availability:

• Website Availability: There may be times when our website is temporarily unavailable due to technical issues, maintenance, or factors outside our control. We aim to minimise downtime, but we cannot warrant that access to our online booking forms or information will be continuous or fault-free. If you experience issues accessing our site, please try again later or contact us via phone as needed.
• Electrical Services Availability: Our 24/7 emergency call-out service means we aim to be reachable at all times, but on rare occasions (for example, if multiple emergencies occur simultaneously, or during extreme events like natural disasters affecting infrastructure) there might be delays or instances where immediate service is not possible. Additionally, routine services are scheduled during normal operating hours and may not be available on certain public holidays or during staff training events. We will always communicate transparently and do our best to be available when you need us, but we disclaim liability for any harm or inconvenience resulting from a temporary inability to provide services or delays in service due to circumstances beyond our control.

Reservation of Rights: Nexa reserves the right to modify, suspend, or discontinue any part of our website or services at any time, including availability of any feature, database, or content, without prior notice. We also reserve the right to impose limits on certain features or services or restrict access to parts or all of our site without notice or liability. For example, we may take the website offline for scheduled maintenance or we may temporarily pause accepting new service requests if we are at capacity. We will not be liable to you or any third party should we exercise these rights, but we will act in good faith and aim to maintain a high level of service.

Final Note

This Legal Disclaimer, together with our Terms of Service and Privacy Policy, forms part of the overarching Terms of Use of our website and services. By accessing our site or engaging our services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, you should discontinue use of our site and services.

We want our clients to feel confident and informed. If you have any questions about the information provided on our website or about this disclaimer, please contact us and we will be happy to clarify. We appreciate your trust in Nexa Electrical Solutions and look forward to serving you safely and reliably.